Step-by-step trip planning with instant mid-trip Plan-B pivots.
Support
Need help with Untrap Travel? We're happy to assist.
Contact us
Email [email protected] — we aim to respond within 2 business days. If something isn't working, tell us your iPhone model, your iOS version, and what you were doing when it happened, so we can help faster.
Common topics
Account & sign-in — create an account with your email; reach out if you have trouble signing in.
Syncing — your saved content syncs to your account across your devices once you're signed in.
Deleting your account — Settings → Delete Account permanently removes your account and data.
Devices — the App is designed for iPhone; sign in with the same account to see your content on another device.
Reminders not arriving — check that notifications are allowed for the App in Settings → Notifications, that a Focus mode isn't silencing them, and that a reminder is switched on in the App.
Languages — the App is available in English.
Purchases & refunds
Cancelling a subscription — on your device, open Settings → your name → Subscriptions. You keep access until the end of the period already paid for, and deleting the App does not cancel a subscription.
One-time purchases — charged once and never renewed, so there is nothing to cancel; use Restore Purchases in the App to get it back on a new device or after reinstalling.
Paid, but the upgrade isn't showing? — make sure you are signed in to the same Apple ID you bought with, and to the same account in the App, then tap Restore Purchases in the App.
Refunds — Apple handles App Store refunds: request one at reportaproblem.apple.com. We can't issue them directly, but we're glad to help.
Free and paid features
Free: two trips planned or under way at a time, each with every feature — the day builder, Pivot and Plan Bs, local or tourist-trap tags, the budget, the offline pack, Locals, saved gems, the journal and trip memory. Finished trips stay in Journal and don't count. A Trip Pass (a single purchase) adds one more trip; Yearly (auto-renewing) makes every trip unlimited.